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FAQs

ORDERS

CAN I PLACE MY ORDER OVER THE PHONE?
HOW CAN I PAY FOR MY ORDER?
IS IT SAVE TO ORDER ONLINE?
HOW DO I KNOW THAT YOU HAVE RECEIVED MY ORDER?
CAN I MAKE CHANGES OR CANCEL MY ORDER?

DELIVERIES

WHERE DO YOU DELIVER TO?
HOW MUCH DOES DELIVERY COST?
HOW LONG WILL DELIVERY TAKE?
WHAT IF I AM NOT IN WHEN MY PARCEL IS DELIVERED?
CAN YOU DELIVER TO A DIFFERENT ADDRESS THAN MY BILLING ADDRESS?
WILL I BE CHARGED CUSTOMS AND IMPORT DUTIES?
WHAT IF MY PARCEL DOES NOT ARRIVE?

RETURNS

HOW LONG DO I HAVE TO RETURN AN ITEM?
HOW MUCH DOES IT COST TO RETURN AN ITEM?
HOW LONG DOES IT TAKE TO PROCESS MY RETURN?
HOW CAN I TRACK THE STATUS OF MY RETURN?
CAN I HAVE AN EXCHANGE INSTEAD OF A REFUND?
WHAT SHOULD I DO IF I RECEIVE AN INCORRECT OR FAULTY ITEM?

PAYMENTS

HOW CAN I PAY FOR MY ORDER?
WHEN WILL I BE CHARGED?

TECHNICAL HELP

I FORGOT MY PASSWORD. HOW DO I GET A NEW ONE?
HOW DO I CHANGE MY LOGIN E-MAIL ADDRESS?

GENERAL

HOW LONG HAS GALERIA AYMARA BEEN IN BUSINESS?
HOW DO I BUY ART ON THE SITE?
DO YOU HAVE A CATALOGUE?
* incl. VAT, plus shipping