Return Policy

We hope that you will love everything you buy from us, however if this is not the case, we promise to refund any item you are unhappy with when you return it to us in a saleable condition within 14 days of the date shown on your dispatch note.

Please note - Galeria Aymara does not reimburse the outgoing or return shipping charges unless the return is due to a defect in quality.

Additional charges may also apply due to customs regulations in Ecuador.

RETURNS
  • The cost of returning the item will be your responsibility. When returning the item, you must ensure that it is not lost or damaged in transit. Therefore, items must be returned via a trackable and insured shipping carrier and the tracking information must be provided to Galeria Aymara.
  • If you would like to exchange your purchase, please follow the normal return process and then place a new order online or contact us via e-mail
  • We will not accept returns for items that have been damaged post delivery. If this is the case, the item will be returned to the customer at the customer’s expense
RETURN PROCESS

If you would like to return an item, please log on to the galeria-aymara.com website within 14 days of your purchase and use the contact form to request a return authorisation. You will need to state your order number, name, address and a brief reason why you want to return the item.

After your request is approved, we will send you a confirmation email containing a confirmation code and the return address. Please print this email and include it with the item when returned. Items must be returned via a trackable and insured shipping carrier and the tracking information must be provided to Galeria Aymara.

We will refund your purchase when we have received and checked the item. We will do everything we can to process refunds quickly, but please allow up to 15 working days.

ADDRESS FOR RETURNS

The item needs to be returned to our gallery in its original packaging:

Galeria Aymara
Av. Charles Darwin y Piqueros
EC200359 Puerto Ayora
Isla Santa Cruz, Galapagos
Ecuador
Phone: +593 52 526835
* incl. VAT, plus shipping